Returns and refunds
Last updated 4 November 2026
In short: change your mind within 7 days of receiving your order, swap a size within 7 days, or return a faulty item within 6 months.
1. Changed your mind (7-day cooling-off)
Under ECTA section 44, you may cancel an online purchase within 7 days of receiving it, without giving a reason.
- Tell us on WhatsApp or by email within those 7 days, with your order number.
- Send the item back unworn and unwashed, with its tags and packaging. Swimwear and bodysuits must still have the hygiene liner in place.
- You pay only the direct cost of sending it back to us.
- We refund everything you paid for the order, including the original delivery fee.
2. Swapping a size
Wrong size? Message us within 7 days of delivery. Send the item back unworn with its tags, and we send the new size with the next Friday dispatch, subject to our supplier's stock. The delivery fee for sending the new size applies, unless you collect in Pretoria. If the size you need has sold out, we refund you instead.
3. Faulty, damaged or wrong items (6-month guarantee)
Under CPA section 56, everything we sell must be of good quality and work properly for 6 months after delivery. If it doesn't, you choose a repair, a replacement or a full refund.
- Send us photos of the fault on WhatsApp with your order number.
- We pay the return cost for faulty, damaged or wrong items.
- If we sent the wrong item, size or colour, please tell us within 7 days so we can fix it quickly.
- Normal wear and tear, damage from washing against the care label, and alterations made after delivery aren't faults.
4. How to send something back
- Message us first, so we can give you the return details and your return reference.
- Pack the item securely and send it with a trackable method such as PAXI or Pudo, or drop it off in Pretoria by arrangement.
- Keep your tracking number until we confirm we've received it.
5. Refunds
- We refund to the bank account or card you paid with.
- We usually refund within 7 days of receiving the item back, and never later than 30 days after you cancelled.
- Lay-by cancellations are refunded less a fee of no more than 1% of the price. The fee doesn't apply after a death or hospitalisation. See section 5 of our terms.
6. What we can't take back
Items that were altered or personalised at your request can't be returned for a change of mind. Your rights for faulty items still apply.
7. Contact
WhatsApp WhatsApp or email . Our full business details are in our terms.